Returns & Exchanges
The White House Historical Association is committed to your satisfaction; if you are not entirely pleased with your purchase, you may return your items within 30 days of receipt for a full refund or exchange. Please ensure all items are in their original condition and packaging to qualify for processing.
Initiate Your Request
Contact our customer service team via email or phone to provide your order number and specify whether you would like a refund or an exchange for a different item.
Prepare the Package
Carefully pack the items in their original gift boxes and shipping container, including a copy of your original packing slip to ensure accurate identification.
Ship the Item
Affix the provided return shipping label or use a traceable carrier of your choice to send the package back to our fulfillment center in Washington, D.C.
Processing and Refund
Once our team receives and inspects your return, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing